FAQs

For all general ticketing enquiries please see the dedicated ticket FAQ's. To browse hospitality packages please visit here

We ask that you avoid bringing bags to the Stadium wherever possible. If you do need to bring a bag with you this should be no greater in size than A4. If you bring a bigger bag, this may result in you being denied entry without refund or compensation.

There is a bag drop facility available at Webb Ellis House, with a charge for this service. Any items over the A4 size will need to be deposited at the bag drop facility.

The following items are not permitted through the Stadium turnstiles:

Alcohol
Glass containers
Cans
Knives
Air horns
Professional recording equipment
Pushchairs and buggies
Large flagpoles (1.5m or longer)
Barbecues and gazebos may not be taken into the RFU car parks or used on the premises.

This list is by no means an exhaustive list. The RFU Ground Rules has more details on what may and may not be taken into the Stadium.

Other than for major International matches junior tickets are available for most matches at the Stadium. Juniors are classed and aged 15 and under.

Babes in arms need to be in a front carrier - buggies, prams and carry seats are not permitted. They do not require a ticket and can be seated anywhere within the stadium.

Under 2s do not require a ticket. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. Children must be supervised in these areas at all times.

Over 2s require a ticket and can be seated anywhere within the Stadium. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. We would also advise that the rake of the seats in the upper tier is steep and some people may find this unnerving. We would advise against booking in the upper tier for anyone with children under 8. Children must be supervised at all times.

Please book appropriate seating, we cannot guarantee that we will be able to re-seat customers on match days.

For further information please see the dedicated accessibility page.

Mobile telephones and other mobile or tablet devices and cameras (including SLRs) are permitted within the Ground provided that (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Event content for any commercial purposes); (ii) no Event material that is captured by a mobile telephone or other mobile or tablet device, that is intended for commercial rather than personal use, may be published or otherwise made available to any third parties including, without limitation, via social networking sites; and (iii) use of such device does not obstruct the views of other spectators.

Please email [email protected] or ring 0208 831 6527

On stadium match days all areas of the stadium effective from once you enter the stadium through any entrance gate are non-smoking. If persons wish to smoke they must leave the stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles.

For further information please see the dedicated ground rules page.

For further information on stadium tours and how to book please see stadium tours.

For further information please see the dedicated page for the Rugby Store.

For further information please see the dedicated website for the World Rugby Museum.

Entry is only permitted once on an event day, you may not leave the stadium and re-enter.

We are unable to take requests for messages on the big screens as we are unable to fairly differentiate between requests.

Yes, all bars and catering units accept card only, unless specifically stated for a specific event.

To look at a view from your seat please visit here

On match days you can text HELP to 60886 if you need to report anti-social behaviour. This text line is only available on match days and is not monitored outside of this time.

For an international match our bars open approx. 3.5 hours before kick-off.
For a club game our bars open approx. 2 hours before kick-off. Please visit our plan your visit section for the specific event you are attending and you will find the timings under essential information.

There will be bars and food units available at the stadium. For further information please see the specific upcoming event under our plan your visit section.

Tap water is available upon request from our bars. Please queue in the normal way and on request you will be given a plastic cup of water. We also have water stations at the stadium located in the north east and south east corners on ground level.

All of our bars are card/contactless only, speeding up transactions and helping to reduce queues.

All of our bars and food outlets are card only, so there is no need to take out cash before an event if only purchasing food and drinks. There is one cash machine located at the stadium, located in the south west of the stadium to the right of the England Rugby Store.

For detailed information on travelling to Allianz Stadium, Twickenham for a specific event please visit Plan Your Visit and take a look at the 'Getting Here' section.

For more information on parking at the stadium please see more here

Cycle parking facilities are available next to the Ticket Office in the south east corner of the stadium.

There is a London Allianz Stadium Hotel, a member of Radisson Individuals onsite. For availability and further information please go see London Allianz Stadium Hotel.

Twickenham has its own mainline station operating lines to London Waterloo, Reading and Windsor and Eton Riverside. Allianz Stadium is a 10 minute walk from the station.

Other nearby train stations include Whitton Rail Station and St Margaret's Rail Station.

The closest tube stations to Allianz Stadium are Richmond Rail & Tube which operates both mainline trains and District Line and Hounslow East Tube which operates the Piccadilly Line.

On foot Hounslow East Tube Station to Allianz Stadium is approx. 35 minutes, by car approx. 10 minutes and by bus approx. 30 minutes.